Account Information

How do I see my order information and history?

If you are logged into the website click on My Account in the top navigation and it will show your complete online order history for that account.

What if I forget my password?

If you happen to forget your password click My Account in the top menu then click "Request New Password" which will bring you to a form asking for your email and lab phone number. If you have that information you can fill out the form and click "E-mail new password". Follow the steps in the email you received and it will guide you through the process of resetting your FHC login password. If you are having problems resetting your password you may call or email the sales department.

My email address has changed. How do I update this information to my current account?

You must call or email the sales department and request an email change. This process will require you to know your current login information.


Ordering and Purchases

What forms of payment do you accept on this website?

Credit cards and purchase orders are the only way to purchase products on the website.

Do I need an account to purchase products on the site?

Yes, even returning customers who are first time website users need to make an online account.

What if the product I want is not in stock?

If you see that a product is not in stock on the website you can call or email the sales department to place it on back order for you. You will be notified via email when the product is available and being shipped.

Are there other ways to order rather than online?       

Yes, if you want to make orders over the phone you can do so by contacting our sales department via phoneemail, or fax.

I accidentally deleted my receipt email. How can I retrieve it again?

You can log into your account on fh-co.com and view your account by clicking My Account in the top menu. This page will display your past purchases and any sales information your receipt would have.

I want to return my purchase. What do I do?

You may call or email the sales department.

How do I cancel an order?

You may call or email the sales department to cancel an order.