FAQs
General Website Questions
How do I search for a specific product?
The fastest and most direct way to search for products other than by name is by the product number. Click “Search” in the top navigation bar, enter the product number and hit enter. The page you will be brought to will list all products under the number you searched.
How do I find the price of a product?
You may call or email the sales department to request a price or a formal quotation.
How do I request replacement parts?
You may call or email the sales department to request replacement parts.
Product Information
Where can I learn more about microelectrodes?
You can learn more about each microelectrode on each individual microelectrode page by navigating to the technical document section and clicking on the PDF link below This will bring you to a page where you can download a print of that particular microelectrode.
Do any of your products or packaging contain latex?
All of FHC products and packaging are latex-free.
How can I clean and sterilize my research microelectrodes?
For information on cleaning and sterilization of Research Microelectrodes Click Here
Do any of FHC’s products require the PROP 65 warning label?
A list of our products sterilized using ethylene oxide may be found here: FHC PROP 65
Ordering Research Products
How do I place an online order?
Add your Neurocraft product to the cart after logging in and proceed to checkout. You will not be able to checkout if you are not logged in to your account. We currently accept Purchase Orders and Credit Cards as forms of payment. If you experience any issues or have questions, please email sales@fh-co.com or call 207-666-8190.
Why aren’t all products available for purchase on your website?
Currently only our Neurocraft brand of research microelectrodes and devices are available for purchase online. Please call to order all other products.
Can I still order a custom microelectrode?
Yes, simply call us and we’ll be happy to build the custom microelectrode you need.
Custom Orders
Please contact us to discuss customizing any of our products to meet your requirements.
International Orders
Taxes, as well as duty, broker, and shipping/handling charges may add significantly to costs on deliveries outside the U.S. For quotes/orders, please contact us to get the name of our agent in your country or work with us directly.
Terms
FOB Bowdoin, ME U.S.A.; Net 30 days, payable in U.S. dollars or by check drawn on U.S. bank, Visa or Mastercard credit cards, wire transfer
Quantity Discounts
Packaged items — (PK): 5%, 4-7 pks; 10%, 8-19 pks; 15%, 20 or more pks
Rush Orders
Standard delivery for FHC products, including custom-built microelectrodes, is 6 weeks. We will make every effort to ensure that your order arrives in a timely way and will not charge extra fees for making special trips to after-hours shippers or airports. If you need to receive your order in less than the standard delivery, and the items are not in stock, a 25% rush charge may be added to your order.
Returns
A 20% restocking fee may be charged for returned items and a credit issued toward future purchases. Custom microelectrodes cannot be returned to inventory.
Account Information
How do I see my order information and history?
If you are logged into the website click on My Account (user icon) in the top navigation and it will show your complete online order history for that account.
What if I forget my password?
If you happen to forget your password click My Account in the top menu then click “Lost your password?” This will bring you to a form asking for your username or email. If you have that information you can fill out the form and click “Reset password”. Follow the steps in the email you received and it will guide you through the process of resetting your FHC login password. If you are having problems resetting your password you may call or email the sales department.
My email address has changed. How do I update this information to my current account?
You must call or email the sales department and request an email change. This process will require you to know your current login information.