Service Agreements

FHC is proud to offer Service Agreement and Preventive Maintenance Programs for our products.

Service and Maintenance Agreement Information

Loaners

FHC has a limited loaner inventory available at no charge for customers whose products were purchased within the last year, or are covered by an extended service warranty.  Since the loaner inventory is limited and available on a first come-first served basis, we discourage use of these for anything other than to support a surgery during an unanticipated repair.

Customers whose equipment is not covered by an extended warranty will be charged a flat fee and assigned a return date. Equipment not returned when scheduled will be subject to the additional loaner fees for each subsequent week until it is received.

For annual preventive maintenance, please call or email to reserve a service appointment during a break in your surgical schedule when you will not require a loaner.

Please contact your sales rep or our customer service department for availability and additional information.

1-800-326-2905 (US & Canada) or +1-207-666-8190 / sales@fh-co.com

Repairs

Please call or email to initiate this process.  If we determine that your product needs to be returned to the factory for service or for annual Preventive Maintenance you will be asked to:

  • Issue a Purchase Order (Products covered by an existing warranty will be repaired at no cost)
  • Complete a Statement of Decontamination (Click here to download a PDF)
  • Provide the name, email, and phone number of a contact for all repair related questions
  • Provide a detailed description of any specific issues you would like us to address
  • Carefully package your equipment for shipment
  • Label package with the RMA# (provided to you by FHC), and attach the Statement of Decontamination to the OUTSIDE of your package

US Customers should ship returns to:
FHC, Inc. Attn: Repairs, RMA#______
1201 Main Street
Bowdoin, ME 04287
207-666-8190

International customers may be instructed to send their equipment to FHC Europe, please contact FHC for instructions

If we can be of further assistance, please don’t hesitate to contact our customer service team at 1-207-666-8190 (or 1-800-326-2905, toll free in the US and Canada). In addition, you may email us at sales@fh-co.com.